Refund Policy

1. Return Eligibility
To be eligible for a return and refund, your item must meet the following criteria:

  • It must be in new, unused, and resalable condition, with all original packaging, accessories, manuals, and tags intact.

  • The request must be initiated within 30 days of the date you received the item.

  • You must have a valid proof of purchase (order number).

2. Non-Returnable Items
For health, safety, and hygiene reasons, the following items generally cannot be returned unless they are defective or damaged upon arrival:

  • Any product that has been used, opened, or is not in its original sealed packaging.

  • Products that are personalized, custom-made, or on final sale.

3. How to Initiate a Return
Please follow these steps:

  1. Contact us first: Email our Customer Service team at [email protected] within the 30-day window. Please include your order number and the reason for the return.

  2. Receive Instructions: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions, including the shipping address.

  3. Ship the Item: Securely pack the item with all its original contents. We strongly recommend using a trackable shipping service and insuring the package. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped) or a defective product.

4. Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.

  • Processing Time: Upon successful inspection, we will process your refund within 5-10 business days.

  • Refund Method: The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

  • Deductions: Original shipping fees are non-refundable. In cases where a free shipping promotion was applied, the standard shipping cost may be deducted from your refund. If an item is returned in a condition that is not resalable, we may issue a partial refund or deny the refund.

5. Exchanges
We generally recommend processing a return for a refund and placing a new order for the desired item. This is the fastest way to ensure you receive the correct product. If you specifically need an exchange, please contact us at [email protected], and we will do our best to assist you, subject to product availability.

6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [email protected] within 7 days of delivery. Provide your order number and photos or a video clearly showing the issue. We will arrange for a replacement or refund at no extra cost to you, including prepaid return shipping if necessary.

7. Late or Missing Refunds
If you have not received your refund within 15 business days after we have approved it, please follow up by:

  1. Checking your bank account again.

  2. Contacting your credit card company or payment processor, as it may take some time to post.

  3. Contacting us at [email protected] for further assistance.

Contact Us
For any questions regarding our Refund Policy, please contact us at: [email protected]