Shipping Policy

Thank you for choosing Zojirushihub.com. This policy outlines the shipping and delivery process for your order.

1. Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after payment confirmation. Orders are not processed or shipped on weekends or holidays.

2. Shipping Methods & Delivery Estimates
We partner with reliable global and regional carriers to deliver your order.

  • Once your order is shipped, the estimated delivery timeframe is 6 to 12 business days from the ship date.

  • You will receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfillment center, allowing you to monitor its journey.

3. Shipping Destinations
We currently ship to most countries worldwide. The available shipping methods and delivery estimates for your specific location will be calculated and displayed at checkout.

4. Factors That May Affect Delivery
Please note that the delivery estimate is not a guaranteed date. The following factors may occasionally cause delays beyond our control:

  • Customs clearance procedures for international orders.

  • Inclement weather or carrier service disruptions.

  • Incorrect or incomplete shipping address provided.

  • Peak holiday seasons or high-volume sales events.

5. Import Duties and Taxes
For international orders, you are the importer of record and may be responsible for any customs duties, import taxes, or brokerage fees levied by your country. These charges are not included in the item price or shipping cost and are your responsibility. Zojirushihub.com has no control over these fees and cannot predict what they may be. Please contact your local customs office for more information.

6. Shipping Address & P.O. Boxes

  • It is your responsibility to provide a complete and accurate shipping address. We cannot be held responsible for packages lost or delayed due to an incorrect address.

  • Please ensure your shipping address includes a street name and number, as we may not be able to deliver to P.O. Boxes for some carriers or regions. If a P.O. Box is provided, we will ship via a carrier that can accommodate it.

7. Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, failure to pay import duties, or unclaimed at the local post office), we will contact you using the email address provided. A refund for the product cost will be issued, minus the original and return shipping costs.

8. Contact Us
For any questions regarding your order's shipment, please contact our Customer Service team at:
Email: [email protected]
Please have your order number ready for faster assistance.